ELS Products
Ordering
Shipping and Returns
Security and Privacy Policy
Gifts
General Questions

ELS Products
• What makes ELS programs better than other self-help programs?
It's all in the recipe. Other methods may have some of the ingredients found in our programs, but none offer you this unbeatable recipe, which includes a special combination of whole-brain learning, affirmations, positive emotions, proven mind development techniques, and the power of love. Our programs are unmatched in their ability to communicate valuable information, ideas and mental processes. They are guaranteed to help you improve your life!

• How do I use the audio programs?
How you use them on a day-to-day basis depends on which kind of program you are using. However, all programs are designed to be used repeatedly. As with any learning process, repetition and consistency are very important. Listen to each program at least once a day for 30 days.

As far as day-to-day use goes, The Love Tapes® and the Effective Meditations™ series are designed to be used when you have time to relax and close your eyes. These guided imagery/meditation programs will put you in a very relaxed state of mind and body. In this environment, your mind learns better and faster and is more open to new ideas. These programs are very powerful and you'll enjoy the experience immensely.

The While-U-Drive®, Music Affirmations™, and Walking Tape programs are designed to be used while you drive, exercise, work, or any other activity. The powerful information, affirmations, and programming techniques on these programs will help you improve yourself without slowing down.

• Can I use more than one at once?
Yes. All of our products are complementary and supportive of one another. You can listen to one today and another tomorrow. Consistent use is the most important thing. Listen to each program at least 30 times.

• Does subliminal programming really work and how?
Many millions of people have reported terrific results using subliminal programming techniques. Each of the programs in ELS's Love Tapes series is available in two subliminal versions. However, not all subliminal audio programs are equally effective.

We believe that subliminal programming is most effective when it's accompanied by an effective program that works on the conscious mind as well. In other words, the audio programs that work the best are those that combine audible plus subliminal programming, as the Love Tapes do!

We know subliminal programming is a very beneficial supplement to our audible programs. We know because our customers tell us so. And real-life results are what really matter. It also makes the audio programs more versatile, since the subliminal side can be enjoyed at times when it is not possible to close your eyes and relax deeply, as the regular programs require.

Click here to learn more about our Audio Formats and subliminal programming in general.

• How can I get more information about a specific product?
As you shop on our Web site you'll see that each of our products has a detailed description which should give you a very clear idea of how the program will help you. However, if after reading the product-specific descriptions you still need assistance choosing a title, please call us. We can help. Our staff is very knowledgeable and can help you find the programs that are just right for you.

• I have an order form that requires I choose between “R”, “O”, and “M.” What does this mean?
These codes refer to the Audio Format choices that are available in the Love Tapes series. “R” refers to our regular/audible cassette version. “O” and “M” refer to our 2-in-1 subliminal cassette versions with the complete regular/audible program plus a subliminal version of the same program on the same tape. The “O” indicates that the subliminal program is masked with the sound of ocean waves while the “M” version masks the subliminal program with the sound of relaxing music. All the Love Tape programs are also available on CD. With the exception of 1 title, each CD contains the regular/audible version plus both the music and the ocean subliminal versions. The only exception is the title "The Joy of Sobriety." Due to the length of the program, we could not physically fit both subliminal programs on the CD.

• How long is each audio program?
Each program varies in length. However, most programs have a running time between 45 and 78 minutes.

• Can my child use these audio programs?
We have several titles that are designed specifically for children: “Self-Image for Children,” “Songs for Self-Esteem, Volumes I and II,” and “Effective Studying and Test Taking,” and “Successful Teens.”

Most of our other audio programs, while designed to be used by adults, are also excellent for children. One exception is “The Joy of Loving” which deals with developing healthy sexual relationships.

• Where else can I buy these tapes?
Of course all of our titles are available here on our Web site (www.efflearn.com). However, many titles are also available in bookstores across the U.S. and many international. Look for us in Barnes and Noble, B. Dalton, Borders, Walden, and many other bookstores. If your local bookstore does not carry our programs, you can tell the manager that our titles are available through Ingram and other distributors.

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Ordering
• Can I order by telephone?
Yes. We’d be glad to help you place your order by phone. Our staff is available Monday through Friday between 8:30 AM and 5:00 PM Eastern Time. After hours you may leave us a message and we’ll call you back during office hours. Our phone numbers are 1-800-966-5683 or 952-943-1660.

• Can I order over a secure internet connection?
Yes. This is the easiest and quickest way to order. Our Web site uses 128-bit encryption to secure every purchase.

• Can I order if I’m outside the U.S.?
Yes. We often ship overseas. There is an additional shipping fee for any orders outside the U.S.

• How do I add an item to my shopping cart?
Once you find an item that you like, click on “Buy Now”. The item will stay in your shopping cart until you’re ready to check out. You can add as many items to your shopping cart as you like.

• How do I remove an item from my shopping cart?
Click on the “View Cart” icon and you will be directed to your shopping cart. Click the box marked “remove” next to the item that you no longer want. Click “update” on the bottom of the page and the item will be removed. You can easily add it back to the shopping cart at a later time.

• Will the items in my shopping cart be saved if I have to leave the site?
Yes! If you have registered with Effective Learning Systems, you are automatically given a "member's cart". To save items in your members cart, just make sure that you're logged in to the Web site before closing your browser. Next time you come back to the store, simply login again and all your items will still be in your cart!

• Do I have to have a credit card or a debit card? Which credit/debit cards do you accept?
If you are placing an order online, you must use a credit card or debit card. We prefer American Express but we also accept Discover, MasterCard and Visa. In order to use a debit card, it needs to have a Visa or Mastercard logo. It cannot be ATM-based or require a P.I.N. to activate it. If you would like to pay by check, please call us at 1-800-966-5683 or 952-943-1660 and we can we’ll help you place the order by mail.

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Shipping and Returns
• What are your shipping rates?
For orders up to $99.00, Postage and Handling is only $3.99. Orders over $100.00 will be shipped free of charge in the Continental USA. UPS second day shipments require an additional $11.00. An additional $10.00 will be charged on all orders shipped outside the USA.

• How long does shipping take?
Orders are usually shipped within 1 business day. Standard shipping usually takes 5-7 days within the continental US. Orders outside the US usually arrive within 1-2 weeks.

• How can I check my order status?
After placing an order, you will be sent a confirmation email with information regarding your purchase. Included in that email will be a link to check your order status. Remember, you can always see all details of your account by logging into to the Effective Learning Systems Web site at https://www.efflearn.com/account.php.

• What is your return policy?
Each tape and CD carries a full warranty against defects in workmanship for one year from date of purchase and will be replaced free of charge. It normally takes about 30 days to overcome past negative programming and supplant it with positive programming. If, after 30 days, you do not feel a positive change, you may return your tape or CD along with your original receipt to Effective Learning Systems during the subsequent 30 day period for a full refund.

• How do I return a product if I don’t have the invoice or packing slip?
If you ordered your product directly from Effective Learning Systems, Inc. call us before you send us your return. We will be able to look up your order and give you an order number to send with your return. If you purchased your product in a retail bookstore all returns require an original receipt to receive a refund.

• Where do I send my return?
Our address can be found by looking at the bottom of this page or by clicking the “Contact Us” tab at the top of this page. Contact Us

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Security and Privacy Policy
• Is your Web site secure?
Yes - Effective Learning Systems implements industry standard security policies to protect you while you shop. We work to protect the security of your information during transmission by using Authorize.net to facilitate our credit card transactions. Authorize.net processes the credit cards, so Effective Learning Systems, Inc. will NEVER see your credit card number. Authorize.net protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It's important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

• What is your Privacy Policy?
Effective Learning Systems does not require you to submit personal information for general use of our Web site. By "personal information" we mean any information that would personally identify you, including your name, age, address, telephone number, and email address.

Our Web server automatically logs information relative to each visitor's domain or access provider, but does not recognize or log individual email addresses. The Web site access statistics are collected and analyzed to determine how many visitors our Web site receives, what pages are being accessed, and how often. These statistics provide us with useful information about the performance of our Web site, and do not contain any personal information related to our visitors.

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Gifts
• Do you have Gift Certificates?
Yes – Gift Certificates are great! You can order one or more right from our Web site. Gift Certificates come in denominations of $20.00.

• How do I redeem my Gift Certificate?
Simply use our Web site as you normally would. At check-out, you’ll be prompted to enter your Gift Certificate code. Enter the code and the money will be deducted from your Gift Certificate. If the total cost is more than the value of your Gift Certificate, you’ll be asked for a credit card or debit card for the balance. If there is remaining money left on your Gift Certificate, you can use it on a future purchase.

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General Questions
• Who do I call or email if I have a question?
Please call us at 1-800-966-5683 with any questions. Our office is open from 9:00 am – 5:00 pm (Central time), Monday through Friday. We'll be happy to help you with product choices and special orders. Or, if you’d prefer to send us an email, please send your question to info@efflearn.com.

• Can you send me a printed catalog?
Yes we can. Or you can dowload and print a catalog right now. Go to www.efflearn.com/catalog.php to download and print the catalog. If you want us to mail you a catalog, call us at 1-800-966-5683 or send us an email at info@efflearn.com and include your name, address, phone number, and how you heard about us. We'll mail you a catalog right away.

• How can I sign up for the Effective Learning Systems email list?
Simply click the “FREE Newsletter” link in the left menu for instructions on how to register for our email list.

• How can I remove my name from the Effective Learning Systems email list?
Simply click the “FREE Newsletter” link in the left menu for instructions on how to remove yourself for our email list.

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